UX/UI/IxD/CX
DESIGN OPS
TEAM LEADERSHIP
TRAINING
With over 15 years’ experience, I am a versatile and collaborative design professional, with comprehensive skills spanning UX,UI,IxD,CX and DesignOps. My expansive background spans startups, national and international organisations, B2B and B2C, across all industries and sectors.
I thrive on collaboration across diverse departments and have a demonstrated strength in stakeholder engagement, to deliver successful outcomes intrinsic to organisational strategies. A strategic and tactical thinker, using data and research to guide decision making is core to my approach to promote user-centric solutions.
I have a proven track record leading and training teams, fostering a positive culture, and driving outcome-focused innovation.
15+ years experience
Hands-on multi-disciplinary skills (UX/UI/IxD/CX/Ops)
Demonstrated strength collaborating across disciplines and departments, and engaging stakeholders
Experience leading & training teams
Positive, highly organised and versatile
Outcome focussed
-
![]()
Finance
Barclaycard, HSBC
-
![]()
SaaS & Technology
Microsoft, Intel, Kivue
-
![]()
Productivity
BT, EE
-
![]()
Health
Cera, Join Social Care, Gilead, NHS
-
![]()
Real Estate
Clarion Housing Group, Latimer Homes, Linden Homes, Colliers International, Broadwick Street Hotel
-
![]()
Work & Education
Royal Holloway University of London, Reed Online, Southern Water, NHS
-
![]()
Utilities
Southern Water, Scottish & Southern Energy (SSE)
-
![]()
Travel & Transport
Aston Martin, Toyota, easyJet, flydubai, Star Alliance, Virgin Holidays, First Great Western, Thameslink
-
![]()
eCommerce
Boots, Tesco, eBay
Design always needs to work primarily for users …real people.
It also needs to deliver for the business and be practical for the teams that run with it.
Featured Work
A small sample of challenges and the solutions I have delivered to realise outcomes. To view the details, email me to request the password at carla.i.design@gmail.com
Clarion Housing Group >
How do you improve the living standards for thousands of social tenants, and find efficiencies so the team can deliver them?
Join Social Care >
In the midst of a pandemic, how do you recruit and train masses of social care workers as quickly as possible?
Reed Online >
How do you improve your digital products and your design team, when the business is undergoing huge team restructuring?
Splendid Unlimited >
How do you manage a digital agency’s designops and develop training to ensure it continually delivers to exceed expectations?
Aston Martin
Barclaycard
Boots UK
BT
Cera Care
Clarion Housing Group
Colliers International
easyJet
eBay
EE
First Great Western
flydubai
Gilead
GOV.UK
HSBC
Intel
Linden Homes
MWI Animal Health
Microsoft
NHS
Pro4Solutions
Reed Online
Royal Holloway University
SSE
Star Alliance
Tesco
Thameslink
The Times
Toyota
Virgin Holidays
Aston Martin Barclaycard Boots UK BT Cera Care Clarion Housing Group Colliers International easyJet eBay EE First Great Western flydubai Gilead GOV.UK HSBC Intel Linden Homes MWI Animal Health Microsoft NHS Pro4Solutions Reed Online Royal Holloway University SSE Star Alliance Tesco Thameslink The Times Toyota Virgin Holidays
Got a conundrum?
I love a challenge